Frequently Asked Questions

How do I choose my size?

Consult the size guide and, where available, the sizing advice provided on the product page. If you are unsure between two sizes, contact us and let us know which model you are interested in.

What are the shipping costs and delivery times?

In mainland France: Mondial Relay (pick-up point) at €3.90, free for orders over €60; Colissimo (home delivery with signature) at €10.90, regardless of the order amount.

Delivery to Belgium: Chrono 2Shop Europe (pick-up point) at €5.90 for orders under €60, and free for orders over €60. Colissimo International (home delivery with signature) at €12.90, regardless of the order amount.

To other served European Union countries (Germany, Austria, Spain, Italy, Luxembourg, Netherlands, Portugal): Chrono 2Shop Europe (pick-up point) at €5.90 or Colissimo International (home delivery with signature) at €11.90, regardless of the order amount. To Switzerland: €29.

Orders are generally prepared within 1 to 2 business days (exact delivery times will be confirmed soon).

How can I track my order?

An email containing the tracking link will be sent to you upon dispatch.

I haven't received my confirmation email

If our confirmation does not appear in your inbox, please check your junk mail and Promotions tab. To receive our notifications more easily, add contact@zangodance.com to your contacts or approved senders. If an email is marked as junk, mark it as "Not junk".

Can I try on my shoes and return them?

Yes, you have 14 days from receipt. Try them on indoors, on a clean, dry, non-abrasive surface, to avoid marking the soles. To return an item, contact us: we will provide you with instructions. See the Return and Refund Policy.

Can I exchange my shoes for a different size?

Yes, within 14 days of receipt and subject to availability. First size exchange free: we will cover the return of your pair and the delivery of the new size via standard delivery. This offer applies to the first size exchange of the same item. Contact us before making any return to receive instructions on how to proceed. The shoes must comply with the conditions of our return and refund policy.

How do I care for my shoes?

Avoid wearing them outdoors and regularly brush the suede soles with a suitable brush. Follow the manufacturer's advice provided on the product page.

Can I change or cancel my order?

Contact us as soon as possible and provide your order number. We can no longer guarantee that changes can be made once the order has been dispatched.

What payment methods do you accept?

Credit card, and other payment methods enabled on the store.

A product arrived damaged or incorrect. What should I do?

Contact us and provide your order number: we will reply by email and you can then send us photos so that we can offer you a suitable solution.